Online forms

Please read this information before completing a form:

Please note that, while we try and forward new complaints to the police force concerned within 2-6 working days, we do receive high volumes of correspondence. This can result in delays and at times of peak demand, it may be up to 3 - 4 weeks before we can process your complaint. Since the IPCC's role at this stage of the process is to forward your complaint to the relevant police force for recording, it will save time if you send your complaint directly to the Professional Standards Department of the force concerned.

When using our online system to submit a complaint or appeal, you may find it useful to save the information you submit on a backup document (such as notepad or word) in case a technical error should occur.

Internet web browsers have a 30 minute refresh function built in so if you take too long to fill in the form you will not be able to submit it.

It is therefore advisable as stated above to prepare your complaint in a separate word or notepad document which can then be saved for your reference and can easily be copied and pasted into the correct field on the online form.

To print a copy of your completed form, you will need to adjust your computer settings to allow pop ups or allow temporary access to pop ups. This will enable you to print the whole form rather than just the page you are on.

To find out which Police Force your complaint is about please visit the Direct.gov website.

General enquiry	Use this form to: contact the IPCC about its work request general information about making a complaint tell us your views on the IPCC's service
Make a complaint	Use this form to make a complaint against the police. Alternatively, click here to find out about other ways to make a complaint
Appealing against a complaint not being recorded	You may be able to appeal to the IPCC if you have tried to make a complaint about the conduct of a person serving with the police, but the police force or police authority has not recorded your complaint. Use the online form: appealing against a complaint not being recorded, Alternatively: download an appeal form request a hard copy appeal form
Appealing against the Local Resolution process	You may be able to appeal to the IPCC if you have engaged in Local Resolution - an informal process between a complainant and the police to resolve a complaint. You can use this online form: appealing against the local resolution process, if: the police did not properly explain to you that you must agree for your complaint to be dealt with by Local Resolution you did not agree to Local Resolution you think that the police did not follow the process they agreed with you for the Local Resolution of your complaint download an appeal form request a hard copy appeal form
Appealing against the police investigation into your complaint	You may be able to appeal to the IPCC if your complaint has been recorded and investigated by the Professional Standards Department and you are unhappy with the outcome. Use this online form: appealing against the police investigation into your complaint, if: you have not received enough information about the findings of the investigation or what action the police plan to take you disagree with the findings of the investigation you disagree with the action the police plan to take as a result of the investigation (after 1 December 2008) you disagree with a decision the police have made about an officer’s case to answer (after 1 December 2008) you disagree with a decision the police have made not to refer your complaint to the Crown Prosecution Service (CPS) download an appeal form request a ·hard copy appeal form
Publication orders	Use this online form to request copies of leaflets and reports at no charge.
Suggestions or faults	If any of the forms are not available please contact us by email. Please contact IPCC enquiries with any comments about the information included in the forms (including accessibility issues): call 08453 002 002 use the general enquiry form or email us

Please note:

This facility is not monitored on a 24 hour, 7 days a week basis. Information received will be read and responded to between 9.00am to 5.30pm Monday to Friday (excluding bank holidays).

The internet is available to everyone. However, there is no common management and control and information on the internet is therefore not secure. As almost all emails pass over the internet, there is a possibility that an email you send could be seen by other people before it reaches the IPCC.