Appeals against the handling of a complaint

​The IPCC has conducted a number of studies on this area and these can be found below.

• We seek feedback from appellants about the quality of service they receive from us and use it to measure customer satisfaction on a quarterly basis. In 2012 we commissioned telephone interviews with a number of people who had responded to the survey to get a richer picture of what their expectations of us were, and how we might improve.
  You can read the results, and our response, here.

• IPCC Appellant's feedback survey report 2008/09
  Report of a survey undertaken by the IPCC which sought feedback from those who had appealed to the IPCC about the police’s handling of their complaint.

• Summary of quarterly feedback from IPCC appellants
  Key findings from the 2008/09 Appellant’s feedback survey and comparable quarterly data from the on-going survey. 

• Appeals feedback tables
  Excel tables presenting data from the 2008/09 Appellants feedback survey and quarterly data from the on-going survey.

• Learning from Appeals 
  IPCC research report examining the learning from upheld appeals about the non-recording of complaints and the handling of complaints through investigation or local resolution.
  A summary of the key findings and learning can be found in Learning the Lessons Bulletin 13 on the Learning the Lessons website.