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Contact us

Our Customer Service Team is available Monday to Friday between 9am and 5pm to provide information about making a complaint against the police, the work of the IPCC and for general enquiries. Please call 0300 020 0096 (press 1 at prompt). Please note that we cannot provide advice about your rights or legal advice.

The IPCC does not operate a face-to-face service – please note if you do visit our offices you should not expect to be seen by a member of staff.

Telephone switchboard

0300 020 0096 (press 2 at prompt) -

Lines are open 9 am to 5 pm, Monday to Friday. For our joint protection and training purposes calls may be recorded.

Mincom

020 7404 0431

Fax

020 7404 0430

Email

enquiries@ipcc.gsi.gov.uk

Online

You can contact us using our online general enquiry form

Ordering IPCC publications

You can order copies of our publications using our order form.

Text Relay

Deaf or hard of hearing customers can contact the IPCC via Text Relay using the following number: 18001 0207 166 3000

Post

To post a completed complaint/appeal form to us, please use the following address:

Independent Police Complaints Commission
PO Box 473
Sale
M33 0BW

Please note that all correspondence and supporting documentation received by the IPCC's Casework and Customer Services Directorate will be copied electronically. The paperwork will then be securely destroyed after 14 days unless the sender requests that the originals be retained, in which case they will be returned by standard delivery post.