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Customer Services: 0300 020 0096 (press 1 at prompt - 9.00am - 5.00pm)

Switchboard: 0300 020 0096 (press 2 at prompt - 9.00 am - 5.00pm)
Please note for our joint protection and training purposes calls may be recorded

Mincom: 020 7404 0431 Fax: 020 7404 0430 email: enquiries@ipcc.gsi.gov.uk

Text Relay: 18001 0207 166 3000

If you are a deaf or hard of hearing customer you can contact the IPCC using Text Relay, in order to do this please use the following number:

Please note that all correspondence and supporting documentation received by the IPCC's Casework and Customer Services Directorate will be copied electronically. The paperwork will then be securely destroyed after 14 days unless it is requested that originals should be retained, in which case they will be returned by standard delivery post.

To make a complaint against the police please visit the ‘complaints’ section for information.

Our Customer Service Team are available Monday – Friday 9.00 am - 5.00pm to provide information on making a complaint against the police, the work of the IPCC and for all general enquiries.

Please note we cannot provide advice on your rights or provide legal advice.

The IPCC does not operate a face-to-face service – please note if you do visit our offices you should not expect to be seen by a member of staff. We will mainly communicate with you in writing, or by phone.

For our joint protection and for training purposes calls may be recorded.

Map of England & Wales showing IPCC regions