The IPCC makes sure that serious complaints against HM Revenue & Customs (HMRC) staff are dealt with effectively.
It sets the standards for the way HMRC handles serious complaints against staff. When something has gone wrong, it also helps HMRC learn lessons and improve the way it works.
What can I complain about?
How to make a complaint
What happens after I make a complaint?
How to appeal
give you the information you need to make a complaint
ensure you are kept informed while your complaint is being dealt with
make sure that HMRC handles complaints to a high standard
investigate the most serious complaints using independent investigators
help HMRC to put things right when there has been a problem
More information can be found in the HMRC information leaflet
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