Information leaflets

The following leaflets are intended to inform you about the work of the IPCC and support you through the complaints process.

You can download the leaflets from the links below, ask for a leaflet at any police station or contact the IPCC to request a leaflet by post.

Accessible easy read versions and British Sign Language (BSL) videos of some leaflets are available below.

• A guide to the work of the IPCC
• Easy read: A guide to the work of the IPCC
• BSL: A guide to the work of the IPCC
  
• How to make a complaint against the police - (Also available in other languages)
• Large print: How to make a complaint against the police information and form
• Easy read: How to make a complaint against the police

• BSL: How to make a complaint against the police

• Dealing with your complaint by Local Resolution  - (Also available in other languages)
• Easy read: Sorting things out with the police where you live (Local resolution)
• BSL: Dealing with your complaint by Local Resolution
  
• Appealing to the IPCC
  
  
• You and the police complaints system - Please be aware that the content of these leaflets is aimed at police officers and staff. If you are a member of the public who would like information about the police complaints system please use the leaflet titled, A guide to the work of the IPCC or How to make a complaint against the police.
  
• Complaints against HMRC (Her Majesty's Revenue and Customs) officers
  
  
• Complaints against members of SOCA (Serious Organised Crime Agency)
  
  
• Complaints against UKBA (UK Border Agency) staff

Handling police complaints - A guide for MPs and AMs

These PDFs are intended for the use of MPs, Welsh AMs and their staff. They give information about handling a police complaint.

Handling police complaints - A guide for MPs and their staff

Handing police complaints - A guide for AMs and their staff (in Welsh and English).

Accessible formats

• Order accessible publications on line
• Contact IPCC communications on 0300 020 0096 or by email