We are responsible for increasing public confidence in the police complaints system and work with representatives from across the community to improve access to the system and ensure that lessons are learned from complaints to improve policing overall.
As well as our involvement in the police complaints system, we also investigate serious complaints against the Serious and Organised Crime Agency (SOCA), HM Revenue and Customs and the UK Border Agency.
Our casework and investigations staff investigate the most serious complaints, allegations of misconduct and deaths or cases of serious injury caused by the police or other agencies. They also deal with appeals against the way that police have recorded, resolved or investigated complaints against themselves.
The IPCC is organised into a number of directorates and departments. See the organisation structure page for more information.
Our regional offices are based in:
London (London and the south east)
Cardiff (Wales and the south west)
Wakefield (the north east)
Sale (the north west)
Warrington (the north west)
There are various operational roles across the IPCC, including:
Senior Investigator, Deputy Senior Investigator, Investigator
Head of Casework, Senior Casework Manager, Casework Manager
positions in our Investigations Support Unit
A wide range of advice and support is provided by staff in the following directorates:
Business Services (including Finance, Legal Services, HR, Procurement and Estates, Strategy and Communications)
Standards and Quality
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