Introduction to the IPCC

We are responsible for increasing public confidence in the police complaints system and work with representatives from across the community to improve access to the system and ensure that lessons are learned from complaints to improve policing overall.

As well as our involvement in the police complaints system, we also investigate serious complaints against the Serious and Organised Crime Agency (SOCA), HM Revenue and Customs and the UK Border Agency.

Our casework and investigations staff investigate the most serious complaints, allegations of misconduct and deaths or cases of serious injury caused by the police or other agencies. They also deal with appeals against the way that police have recorded, resolved or investigated complaints against themselves.

The IPCC is organised into a number of directorates and departments. See the IPCC organisation chart.

Office locations

Our regional offices are based in:

• London (London and south east region)
• Cardiff ( Wales and south west region)
• Coalville (Central region)
• Sale (North region – north west)
• Wakefield (North region – north east)

Job roles at the IPCC

There are various operational roles across the regions, including:

• Senior Investigator, Deputy Senior Investigator, Investigator
• Head of Casework, Senior Casework Manager, Casework Manager
• Regional Director, Executive Assistant, Personal Assistant to Commissioners, Regional Policy Officer, Regional Communications Officer, Business Support Manager/Office Manager
• Senior Lawyer (managed by the Directorate of Legal Services)
• administrative support
• positions in our Major Incident Rooms and in Investigations Support

A wide range of advice and support is provided by staff in the following directorates:

• Corporate Services Directorate
• Customer Services and Communications Directorate
• Directorate of Legal Services
• Directorate of Strategy and Business Improvement