The process of Local Resolution allows certain complaints to be resolved at a local level. The IPCC believes that Local Resolution can be the simplest and most flexible way of resolving your complaint. It provides the opportunity to explain your concerns to the police and receive an adequate response.
However, the police will appoint someone to carry out an investigation if your complaint is not suitable for Local Resolution or you do not agree to have your complaint dealt with in this way.
The police will explain the procedures involved when dealing with a complaint through Local Resolution and tell you about your right to appeal.
You can appeal against the Local Resolution process if:
You cannot appeal against the outcome of the Local Resolution process – this means you cannot appeal because you disagree with the findings.
The IPCC must receive your appeal within 28 days of the date on which you think the police did not follow the process you agreed with them. This includes the time your appeal spends in the post.
If you do not send your appeal to the IPCC within 28 days, the IPCC does not have to consider your appeal. The IPCC may be able to extend this time period if:
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