Our Corporate Plan outlines our strategic direction for the next three years, and our strategic theme of Accountability looks at reforming the complaints system, making it more responsive to complainants, and ensuring that learning can be demonstrated. Priority areas sit underneath this theme and are areas that we feel are important in our role of working towards improving confidence in the police through the complaints system.
We’ll focus on these areas to ensure that police forces learn and improve, such incidents reduce in number and public confidence improves.
Our work will include a programme of engagement with groups who represent communities that may come into contact with the police. This will help us to promote access to the complaints system, listen to and learn from the experience of these groups, and ensure that their feedback about the police, the IPCC, and the complaints system informs our future planning.
The priority areas will be reviewed each year as part of our planning process.
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