IPCC Public Confidence Survey 2011 (pdf 882kb)
As part of the 'making public data public' government initiative, the IPCC has made a commitment to publishing Excel files for all the tables/data presented in any publication we publish externally. These are the raw data tables.
IPCC Public Confidence Survey 2009 (pdf 484k)
IPCC Public Confidence Survey 2008 (pdf 467k)
IPCC Public Confidence Survey 2007 (pdf 258 k)
IPCC Public Confidence Survey 2004 (pdf 681k)
In order to measure trends in public confidence concerning the complaints system we survey a representative samples of the general population. The survey asks about:
Our surveys usually question approximately 4,000 people - a nationally representative sample of adults in England and Wales, and in some cases an ethnic minority booster sample of 1,200 people.
The surveys have found that there is a general high willingness to complain and high levels of awareness of IPCC. However, certain key groups have been identified as being less willing to complain, more sceptical of the complaints system or more disinclined to use it. This includes those with recent negative contact with the police, ethnic minorities, people from lower socio-economic groups and young people.
Surveys conducted in 2004, 2007, 2008, 2009 and 2011 can be found above.
We commissioned MORI to do some in-depth follow-up work with these groups to establish why they felt this way and what, if anything, can be done to improve things. In addition to the groups identified by the survey, the MORI work also included groups who have traditionally had lower levels of trust and confidence in the police but were not able to be included in the survey, such as gay and lesbian people, gypsy/traveller groups and people for whom English was not their first language.
The study found that perceptions of the police heavily influenced perceptions of the complaints procedure in general, and the likelihood of making a complaint in particular. The groups that tended to have more frequent and adversarial contact with the police tended to have the lowest levels of trust, and as such were the least willing to complain about inappropriate behaviour. Conversely those that had the least amount of contact had much higher expectations of police behaviour and were therefore more willing to complain about a range of potential misconduct. This research has helped the IPCC to shape its communication strategies and identify where efforts should be focused to improve confidence in, and awareness of the complaints system.
Aside from the national survey, the IPCC has issued press releases detailing the regional breakdown of the Public Confidence Survey 2008. These press releases can be found, listed by region, in PDF format, below:
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