The Independent Police Complaints Commission (IPCC) is responsible for the way serious complaints against members of the Serious Organised Crime Agency (SOCA) are handled.
If you think you have been treated badly by SOCA, you can complain. You can complain about SOCA staff of any rank.
If a friend of relative has been treated badly by SOCA, you can complain if you are distressed as a result. You can also complain if you personally saw someone you didn’t know being treated badly by SOCA.
The IPCC only has authority for incidents occurring in England and Wales. Where an incident occurred in Scotland or Northern Ireland you should contact SOCA directly for more information.
Complain directly to SOCA
Use the online complaint form
Complain to the IPCC by writing to:IPCCPO Box 473SaleM33 0BW
Call the IPCC on 0300 020 0096 (press 1 at the prompt) between 9am and 5pm for advice
Email the IPCC - NorthCasework@ipcc.gsi.gov.uk
Most complaints will be dealt with locally by SOCA, more serious complaints may involve a more formal investigation by SOCA or may be referred to the IPCC who will decide how they should be handled.
The IPCC may oversee a SOCA or police investigation, or in the most serious cases, handle your complaint using our own independent investigators. This might be when someone dies or is badly injured while they are in contact with SOCA.
If you are not happy with how your complaint is dealt with you may be able to appeal.
When SOCA write to you about the outcome of your complaint, they will also tell you who is responsible for considering your appeal. This could be either SOCA or the IPCC.
The appeal body may consider appeals about:
the failure of a police force to record a complaint
the outcome of local resolution of a complaint
the outcome of a complaint after the decision to disapply
the outcome of an investigation
the decision to disapply
the decision to discontinue an investigation
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