Complaints against UKBA

The IPCC is responsible for the way serious complaints made against UK Border Agency (UKBA) staff are handled.

The IPCC makes sure that serious complaints against UKBA staff - or contracted staff employed by UKBA to carry out certain functions on their behalf - and those are dealt with effectively and sets the standards for the way UKBA handles serious complaints against staff. When something goes wrong, it also helps UKBA learn lessons and improve the way it works. 

• What can I complain about?

• How to make a complaint

• What happens after I make a complaint?

• How to appeal?

• UKBA other language leaflets

The IPCC will:

• give you the information you need to make a complaint
• make sure that UKBA handles complaints to a high standard
• investigate the most serious complaints using independent investigators
• help UKBA to put things right when there has been a problem

None of the IPCC’s independent Commissioners have ever worked for UKBA. They come from many different backgrounds and include lawyers, health and education professionals and people from voluntary, business and community organisations.

The IPCC also has teams of independent investigators, caseworkers and support staff. It makes its decisions independently of UKBA.