Police forces deal with the vast majority of complaints against police officers and police staff. The IPCC investigates the most serious complaints and allegations of misconduct against the police in England and Wales. We also consider appeals from people who are not satisfied with the way a police force has dealt with their complaint.
The IPCC makes sure that serious complaints against HM Revenue and Customs (HMRC) staff are dealt with effectively.
We are also responsible for the way that complaints against staff at the Serious Organised Crime Agency (SOCA) are handled, and for the way that serious complaints against UK Border Agency (UKBA) staff are handled.
The Police Reform Act 2002 gives the IPCC the power to issue statutory guidance to the police service and police authorities on how complaints should be handled. Statutory guidance allows the IPCC to set standards for the handling of complaints, even where it never becomes directly involved.
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