Working with the IPCC

The IPCC works in partnership with the police service, police authorities, HMIC and voluntary and community sector groups to put good customer service at the heart of the complaints system. This includes information about:

• working locally with community and voluntary organisations

Helping police learn from investigations

Guidance on formulating learning

This guidance sets out how learning is best formulated and presented in learning reports. It is intended to help police learn from investigations and other operations of the complaints system, putting that learning into practice.

It is directed primarily at IPCC investigators and casework managers but may also be of use to police investigating officers.

Guidance on writing learning reports

This guidance is designed to help those (the IPCC and the police) who are writing the learning section of an investigation report (usually referred to as the learning report).

Learning Report Template

This is the template to use when writing a learning report.