> Complaints

Making a complaint to the IPCC

The Independent Police Complaints Commission (IPCC) deals with complaints and conduct matters against police officers and staff in England and Wales. It also considers appeals made by members of the public about the way their complaints were handled.

You will find all the information you need about making a complaint below.

The IPCC is also responsible for the way serious complaints are handled against staff working for the:

Information about making a complaint
Can I make a complaint?
What can I complain about?
What Standards of Professional Behaviour guide the police?
Click here for more information about making a complaint

How to make a complaint
Who can I complain to?
What should I include in my complaint?
Online complaint form
Downloadable complaint form
Click here for more information about how to make a complaint

Recording your complaint
What should I expect when making a complaint?
How will I be kept informed?
More information about the recording process and giving consent.
Click here for more information on what happens to your complaint

Investigating your complaint
What happens after my complaint has been recorded?
What is the Local Resolution process?

Click here for more information on investigating your complaint

The outcome of your complaint
What happens once my complaint has been investigated?

Click here for more information on what happens once your complaint has been investigated

Appealing to the IPCC
You may have the right to appeal to the IPCC if you are unhappy with the way the police have dealt with your complaint or you disagree with the decisions made.

Click here for more information about appealing to the IPCC

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