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Appealing against the Local Resolution process

The process of Local Resolution allows certain complaints to be resolved at a local level. The IPCC believes that Local Resolution can be the simplest and most flexible way of resolving your complaint. It provides the opportunity to explain your concerns to the police and receive an adequate response.

However, the police will appoint someone to carry out an investigation if your complaint is not suitable for Local Resolution or you do not agree to have your complaint dealt with in this way.

The police will explain the procedures involved when dealing with a complaint through Local Resolution and tell you about your right to appeal.

You can appeal against the Local Resolution process if:

the police did not properly explain to you that you must agree for your complaint to be dealt with by Local Resolution
you did not agree to Local Resolution
you think that the police did not follow the process they agreed with you for the Local Resolution of your complaint

You cannot appeal against the outcome of the Local Resolution process – this means you cannot appeal because you disagree with the findings.

Appeal timescales

The IPCC must receive your appeal within 28 days of the date on which you think the police did not follow the process you agreed with them. This includes the time your appeal spends in the post.

If you do not send your appeal to the IPCC within 28 days, the IPCC does not have to consider your appeal. The IPCC may be able to extend this time period if:

you have very special circumstances and you can fully explain your reasons for requesting an extension

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Appealing against the Local Resolution process

Appeal timescales

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