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Complaints against HM Revenue & Customs (HMRC) staff

We make sure that serious complaints against HMRC staff are dealt with effectively. We set the standards for the way HMRC handles serious complaints against staff and, when something has gone wrong, we help HMRC learn lessons and improve the way they work.

We will:

• give you the information you need to make a complaint
• ensure you are kept informed while your complaint is being dealt with
• make sure that HMRC handle complaints to a high standard
• investigate the most serious complaints using our own independent investigators
• help HMRC to put things right when there has been a problem

For more information please see the section below

• What HMRC complaints we deal with
• HMRC complaint appeals
• HMRC information leaflets

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