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What HMRC complaints we deal with

The IPCC can only deal with complaints that include one of the following serious allegations about the conduct of HMRC staff:

• Staff behaviour resulting in death or serious injury
• Serious assault by HMRC staff
• Serious sexual assault by HMRC staff
• Serious corruption
• Criminal offence or behaviour aggravated by discriminatory behaviour
• Serious arrestable offences (such as murder, rape, kidnapping and death by dangerous driving)

The IPCC only has authority for incidents occurring in England and Wales. Where an incident occurred in Scotland or Northern Ireland you should contact your local HMRC complaints team and they will be able to tell you what you can do next.

The IPCC has no powers to deal with less serious complaints about staff or complaints about overall HMRC policies, for example about tax credits or how your personal tax affairs have been administered. These complaints should be made directly to HMRC to be dealt with under its complaints procedures.

For all other complaints regarding HM Revenue and Customs please see the complaints section of their website.

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