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How to make a complaint

There are many ways you can make your complaint, you can make a complaint directly to the police force concerned, through the IPCC or another advice organisation. Whatever the route, all complaints, by law, must be forwarded to the ‘appropriate authority’ for consideration.

You can make your complaint:

You can complete an online complaint form
You can download a complaint form or we can send a form to you.
Via the IPCC by phone, email, post, fax, minicom.
To any police force by phone, email, post, fax or in person
By contacting any local Citizens Advice Bureau, Youth Offending Team, Racial Equality Council,
Probation Service or Neighbourhood Warden. They can give information about what to do next. A solicitor or MP can make a complaint on your behalf.

If you would like someone to act on your behalf (perhaps a relative or friend) please provide their details and your written permission separate to your complaint.

What you should include in your complaint;

As well as your full contact details, please try to provide the following information;

WHO? Which police force is your complaint about?
WHERE? Where did the incident/s happen that led to your complaint?
WHEN?When did the incident/s happen that led to your complaint?
WHAT?Please describe the circumstances that have led to you feeling the police have treated you badly.

Please include details of:

Who was involved
What was said and done
Any other people who witnessed the incident
If there was any damage or injury
Details of any witnesses

We also need your consent for us to pass the details of your complaint to the police force concerned for consideration.

For more information see our explanatory leaflets

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How to make a complaint

What you should include in your complaint;

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