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Dealing with your complaint by Local Resolution

Dealing with your complaint by Local Resolution (191kb pdf)

This leaflet tells you what to expect if you decide to have your complaint dealt with by Local Resolution.
It also aims to give you confidence that Local Resolution is a fair and satisfactory way to resolve many complaints.

If you require this leaflet in another language, please visit the foreign language leaflets section.

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Dealing with your complaint by Local Resolution

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