Complaints against UK Border Agency staff
As well as being responsible for complaints about the police, we have recently become responsible for the way serious complaints made against UK Border Agency (UKBA) staff are handled.
Our job is to make sure that serious complaints against UKBA staff are dealt with effectively. We set the standards for the way UKBA handles serious complaints against staff and, when something has gone wrong, we help UKBA learn lessons and improve the way they work.
We will:
- Give you the information you need to make a complaint
- Make sure that UKBA handles complaints to a high standard
- Investigate the most serious complaints using our own independent investigators
- Help UKBA to put things right when there has been a problem
None of our independent Commissioners have ever worked for UKBA. They come from many different backgrounds and include lawyers, health and education professionals, as well as people from voluntary, business and community organisations.
We also have teams of independent investigators, caseworkers and support staff.
We make our decisions independently of UKBA.
All you need to know about making a complaint against the UKBA staff, the procedures you need to follow and appealing to the IPCC are explained in the following sections.
For further information please click on the green box:
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