What happens after I make a complaint?
When the IPCC receives a serious complaint against a member of staff from UKBA, we will decide how it ought to be investigated.
An independent investigation is carried out by IPCC staff into incidents that cause the greatest level of public concern, have the greatest potential to impact on communities or have serious implications for the reputation of UKBA. The investigation team working on a case will try to find out what happened and why it happened. They will question witnesses (people who saw the incident), including UKBA staff, and look for evidence. At the end of the investigation, when all the evidence has been gathered and reviewed, the senior investigator will prepare a report.
A managed investigation is carried out either by UKBA or by the police under the direction and control of the IPCC when an incident, or a complaint or allegation of misconduct, is of such significance and probable public concern that the investigation of it needs to be run by the IPCC but does not need an independent investigation.
A supervised investigation is carried out either by UKBA or by the police when the IPCC decides that an incident or complaint or allegation of misconduct is of less significance and probable public concern than for an independent or managed investigation but oversight by the IPCC is appropriate.
A local investigation is appropriate where the IPCC concludes that none of the factors identified in terms of the seriousness of the case or public interest exist and that UKBA has the resources and experience needed to carry out an investigation without external help.
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