Make a complaint
If you are unhappy about how you have been treated by a member of UKBA staff, it is your right to complain. Complaints should be made directly to UKBA in the first instance. Only the most serious cases will be referred from UKBA to be dealt with by the IPCC.
For more advice:
- Post:
Complaints Unit
UK Border Agency
PO Box 1384
Croydon
Surrey CR9 3YJ
- Email: ind.cu@homeoffice.gsi.gov.uk
- Website: www.ind.homeoffice.gov.uk
- Fax: 020 8760 4310
Phone: 0870 241 6523
Please be aware that on this number UKBA can only answer enquiries about the work of the complaints unit and advise callers about how to complain.
- Call the IPCC on 0845 877 0083
Email us at enquiries@ipcc.gsi.gov.uk
For more information download electronic versions of the leaflet
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