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Make a complaint

If you are unhappy about how you have been treated by a member of UKBA staff, it is your right to complain. Complaints should be made directly to UKBA in the first instance. Only the most serious cases will be referred from UKBA to be dealt with by the IPCC.

For more advice:

• Post:
  Complaints Unit
  UK Border Agency
  PO Box 1384
  Croydon
  Surrey CR9 3YJ
• Email: ind.cu@homeoffice.gsi.gov.uk
  
• Website: www.ind.homeoffice.gov.uk
  
• Fax: 020 8760 4310
  Phone: 0870 241 6523
  Please be aware that on this number UKBA can only answer enquiries about the work of the complaints unit and advise callers about how to complain.
  
• Call the IPCC on 0845 877 0083
  Email us at enquiries@ipcc.gsi.gov.uk
  

For more information download electronic versions of the leaflet

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