Information for Police

This section contains information for Police officers and Police staff who might be:

  • handling a complaint from a member of the public
  • the subject of a complaint
  • making a complaint

It also explains the The role and responsibility of police authorities and how the IPCC is working with different organisations to improve the police complaints system.

IPCC Statutory Guidance leafletThe IPCC’s Statutory Guidance Making the new complaints system work better for police forces came into effect on Thursday 1 December 2005.

This guidance sets out standards expected of police forces and the IPCC in handling complaints. This will ensure that people's complaints against the police are handled efficiently and effectively

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Related Topics

Information Leaflets - Find out what leaflets we provide and get details of how to request supplies be sent to you.
Making the Complaints System Work Better (pdf 1mb)
Making the Complaints System Work Better (welsh version) (pdf 1mb)
Read our statutory guidance to police forces
Working with other Agencies - Find out about how the protocols we have ensure we both understand clearly how we can co-operate and assist each other
Useful Links - This section will give you links to police related websites

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