Handling a complaint as a police officer
The IPCC's Statutory Guidance for the police service sets out the minimum standards expected of forces in handling complaints. It also sets out the four key outcomes the IPCC expects from the new system:
- greater access to the system
- increased confidence of police officers and police staff
- proportionate and timely complaint investigations
- evidence of lessons learned from complaints fed back into operational policing
The guidance contains practical suggestions in which the police can make the system work better and learn from complaints. It was developed in consultation with police organisations, as well as voluntary and community organisations. The guidance came into effect on 1 December 2005.
The guidance covers:
Related topics
Information leaflets - Find out what leaflets the IPCC provides and request supplies to be sent to you.
Working with other agencies - Find out about how the protocols we have ensure we both understand clearly how we can co-operate and assist each other
Useful links - This section will give you links to police related websites
