Information for Police Staff

The complaints system covers all police officers and special constables, police staff and designated contracted escort and detention officers.

Police staff are taking increased responsibility and it is important that the public know how these staff are held accountable for their conduct.

This change ensures that any complaint by a member of the public against anyone representing the police will be handled and investigated in a consistent way, under the jurisdiction of the IPCC.

Contractual terms for police staff vary from force to force and there is yet no national code of conduct for them as there is for police officers.

You and the complaints system explains how the IPCC relates to police staff.

Related Topics

Information Leaflets - Find out what leaflets we provide and get details of how to request supplies be sent to you.
Making the Complaints System Work Better (pdf 1mb)

Making the Complaints System Work Better (welsh version) (pdf 1mb)
Read our statutory guidance to police forces
Working with other Agencies
- Find out about how the protocols we have ensure we both understand clearly how we can co-operate and assist each other
Useful Links
- This section will give you links to police related websites

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