Handling a complaint as police staff
The IPCC's Statutory Guidance is the major reference document setting out the IPCC’s expectations for how the police service and police authorities will handle complaints. Anyone handling a complaint should be familiar with its principles and key requirements. It should be referred to for specific advice when handling a complaint.
The statutory guidance contains guidelines and practical suggestions with which the police can make the complaints system work better and learn from complaints. It was developed in consultation with police organisations, as well as voluntary and community organisations.
The guidance covers the entire process of handling a complaint, from initial recording through to the range of outcomes that can follow the investigation or local resolution of a complaint, recordable conduct or DSI matter.
Related topics
Information leaflets - Find out what leaflets the IPCC provides and request supplies to be sent to you.
Working with other agencies - Find out about how the protocols we have ensure we both understand clearly how we can co-operate and assist each other
Useful links - This section will give you links to police related websites
