Making a Complaint as police staff

The Police Reform Act 2002 is concerned solely with complaints from members of the public.

Police staff cannot make a complaint against a member of their own force or another force (arising from an operational duty) - they should raise concerns through management channels and they have a general responsibility to do so. If they were off-duty at the time they can make a complaint against a member of another police force. A former staff member (who has retired, resigned or been dismissed from a police force) cannot make a complaint about someone in relation to an incident that happened during the time they worked in that force.

The Statutory Guidance provides further details about this under Complaints by Police and Reporting Concerns by the Police.

Find out more about how to make a complaint

Related Topics

Information Leaflets - Find out what leaflets we provide and get details of how to request supplies be sent to you.
Making the Complaints System Work Better (pdf 1mb)
Making the Complaints System Work Better (welsh version) (pdf 1mb)
Read our statutory guidance to police forces
Working with other Agencies - Find out about how the protocols we have ensure we both understand clearly how we can co-operate and assist each other
Useful Links - This section will give you links to police related websites

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