Working locally with voluntary and community organisations
The IPCC has started working with national organisations to provide information to the public through their local branches. These include:
Citizens' Advice Bureaux
CEMVO - Council of Ethnic Minority Voluntary Organisations
Neighbourhood Wardens (through Neighbourhood Renewal)
Police services may want to contact local branches of these organisations.
Through our regional offices we are also working with a range of local organisations to raise awareness of the complaints system.
Many police forces and police authorities are also making links with their local community and voluntary organisations, including Mosques, Race Equality Councils, Victim Support.
3rd Party Reporting
A key feature of the complaints system under the Police Reform Act 2002, any person (a family member, friend, support organisation) can make a complaint on behalf of someone else, provided that the complainant gives their written permission for the other person to act on their behalf. The written permission does not need to be in English. This is a feature of the new system. This includes complaints being made on behalf of individuals by local organisations if this is something the organisation and the individual wish to do.
The IPCC has a duty under the Police Reform Act 2002 to increase access to the complaints system and expects the police service to also develop a range of ways for people to access the complaints system, which address the specific needs of complainants.
Under the Home Office/ACPO national Quality of Service Commitment, the police have a duty to the public to;
- Ensure that your concerns are listened to where service levels fall below what is expected
- Make it easier to contact the police
- Provide a professional and high quality service
- Deal with the initial contact
- Keep them informed
- Ensure their voice counts
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