Local Resolution of your complaint

Local Resolution is a simple and flexible way to resolve complaints against the police at a local level.

The information on this website aims to raise complainant, officer and police staff understanding and awareness of the Local Resolution process. It has been developed as a result of two reports produced by the Institute for Criminal Policy Research at King’s College, London on the handling of locally resolved complaints. The research was carried out on behalf of the IPCC and the Police Foundation who jointly published the reports on 25 June 2007.

For further information about Local Resolution the IPCC's statutory guidance for the police service sets out the minimum standards expected of forces when handling Local Resolutions.