An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Department within a police force that deals with complaints and conduct matters.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IPCC staff.
Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IPCC.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

  • the chief officer of the police force
  • the Police and Crime Commissioner responsible for the police force you complained about
  • the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)
  • the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
IPCC guidance to the police service and police authorities on the handling of complaints.
Parameters within which an investigation is conducted.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and explanation, an apology, or a meeting between the complainant and the officer complained about.
Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.
Disapplication means that a police force may handle a complaint in whatever manner it thinks fit, including not dealing with it under complaints legislation. This may only take place in certain limited circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.
A person who makes a complaint about the conduct of someone serving with the police.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
An application by a complainant for a police decision to be reviewed.

Findings of investigation into Met handling of Worboys case

Jan 20, 2010

Five police officers have been disciplined and the Independent Police Complaints Commission (IPCC) has called for changes to the way police deal with victims of sexual offences following its investigation into the Metropolitan Police Service’s enquiry into John Worboys.

The investigation discovered missed opportunities due to individual errors of judgement as well as more systemic issues. It found that there was a case to answer by five police officers, two Detective Constables, a Detective Sergeant and two Detective Inspectors and all have been disciplined as a result.

On 26 July 2007, a woman called the MPS and reported that she had been sexually assaulted by the driver of a London taxi. An investigation began and John Worboys was arrested the next day. He was bailed pending further inquiries but the investigation was closed in October 2007, as it was decided that there was insufficient evidence to take to the Crown Prosecution Service.

He went on to attack a further seven women before he was arrested for a second time and subsequently charged in February 2008. In March 2009, he was convicted of 19 charges, including one count of rape and four sexual assaults from October 2006 to February 2008.  He was sentenced to an indeterminate sentence on 21 April 2009 at Croydon Crown Court.

The MPS conducted an internal review of their overall handling of the Worboys investigation which concluded in October 2008, which led to a number of recommendations as to the way victims of sexual assaults are dealt with and organisational changes. They then voluntarily referred their handling of the case of the IPCC in January 2009.  Following this referral, the IPCC received two complaints, one from the woman who was assaulted by Worboys on 26 July 2007 and another from a woman who was sexually assaulted in 2003.

Having examined the Met’s review, the IPCC has concluded that steps have been taken to address the concerns raised, but more needs to be done if public confidence in the police’s response to reports of rape and sexual offences is to improve.

The IPCC’s recommendations include:

  • The Met should provide information online and in leaflet form which sets out what victims of sexual offences can expect from the police during the reporting, investigation and court case, along with information about making complaints if the service they should expect is not met.
  • There should be a requirement for victims to be updated regularly, by a named contact, in an agreed way at a time that suits them.
  • The Met needs to work more closely with the voluntary sector, who have a crucial role working with victims to promote public confidence in the police. Third party reporting should be made available on a more formal basis than it currently is, and the training given to front line officers should be quality checked by independent observers from the voluntary sector.

IPCC Commissioner for London, Deborah Glass, said: “The number of victims in these cases and the public reaction to the police response has undoubtedly acted as a wake-up call to the Met in its response to the victims of sexual violence.

“They have since reviewed their own procedures and training, and the changes they have already implemented are significant. However it is inevitable that there will be a degree of scepticism about whether this is enough to deal with what is widely regarded as a long neglected area of policing.  

“The onus is now on the Met to demonstrate that these changes make a real and tangible difference, and our recommendations are designed to help them achieve that.”

Of the five officers who were disciplined, one Detective Constable and one Detective Inspector received written warnings, and the others received formal words of advice.

The IPCC’s independent investigation into the Met’s handling of the Kirk Reid case is also complete. It concludes that there is a case to answer for five officers, including senior officers. The report is currently with the MPS and we await their proposals for disciplinary action. The findings will be published when discipline has been finalised.

The Commissioner's report for this investigation can be found at here

Ends

Issued by Trish Keville: 0207 166 3130

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Department within a police force that deals with complaints and conduct matters.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IPCC staff.
Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IPCC.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

  • the chief officer of the police force
  • the Police and Crime Commissioner responsible for the police force you complained about
  • the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)
  • the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
IPCC guidance to the police service and police authorities on the handling of complaints.
Parameters within which an investigation is conducted.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and explanation, an apology, or a meeting between the complainant and the officer complained about.
Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.
Disapplication means that a police force may handle a complaint in whatever manner it thinks fit, including not dealing with it under complaints legislation. This may only take place in certain limited circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.
A person who makes a complaint about the conduct of someone serving with the police.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
An application by a complainant for a police decision to be reviewed.

Investigations:

Police force:

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