An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Department within a police force that deals with complaints and conduct matters.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IPCC staff.
Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IPCC.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

  • the chief officer of the police force
  • the Police and Crime Commissioner responsible for the police force you complained about
  • the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)
  • the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
IPCC guidance to the police service and police authorities on the handling of complaints.
Parameters within which an investigation is conducted.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and explanation, an apology, or a meeting between the complainant and the officer complained about.
Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.
Disapplication means that a police force may handle a complaint in whatever manner it thinks fit, including not dealing with it under complaints legislation. This may only take place in certain limited circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.
A person who makes a complaint about the conduct of someone serving with the police.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
An application by a complainant for a police decision to be reviewed.

IPCC finds failings in the working practices of Southwark Sapphire Unit between July 2008 and September 2009

Feb 26, 2013

The Independent Police Complaints Commission (IPCC) is today publishing the findings of its investigation into the working practices of Southwark Sapphire Unit between July 2008 and September 2009.

The IPCC took the decision to examine the local practices for the reporting and investigation of sexual offences on the borough after four previous IPCC investigations into Southwark Sapphire unit. The findings of a fifth investigation concerning a rape reported to Walworth police station in November 2008 are also being published today.

This investigation found that during this period the Southwark Sapphire unit was under-performing and over-stretched, and officers of all ranks, often unfamiliar with sexual offence work, felt under pressure to improve performance and meet targets. Victims were questioned closely by a Detective Constable before they met an officer trained in dealing with sex crimes to ensure crimes were classified correctly.

The unit also adopted its own standard operating procedure designed to encourage officers to take retraction statements from victims in cases where it was thought they might later withdraw or not reach the standard for prosecution. By increasing the number of incidents that were then classified as ‘no crime’, sanction-detection rates improved and the performance statistics for the unit benefited.

IPCC Deputy Chair Deborah Glass said:

“Today’s report brings to an end the IPCC’s involvement in this sorry chapter of the Sapphire Unit’s history.

“The approach of failing to believe victims in the first instance was wholly inappropriate. The pressure to meet targets as a measure of success, rather than focussing on the outcome for the victim, resulted in the police losing sight of what policing is about – protecting the public and deterring and detecting crime.

“The findings of our investigation into the rape reported in November 2008 were also deeply disturbing. The victim was failed by the people from whom she had sought help.

“Since 2009, when the unit came under central command, Sapphire has changed considerably and continues to evolve.

“But given the number of cases where the MPS’s response to victims has failed, either through individual officers’ criminality or neglect or more systemic problems of training, priorities and resources, the response that “lessons have been learned” begins to ring hollow. That is why I asked representatives of those who actually deal with victims to advise me of their experience of whether lessons have indeed been learned and I am very grateful to those who attended a meeting at the IPCC in December 2012 for sharing their expertise.

“It is encouraging that this experience has, for the most part, improved considerably, though there is still more to be done. The MPS have recently reconstituted their external reference group and it is their responsibility to maintain this vital link – which if properly used will provide them with an early warning system against potential future problems before they become headlines. 

“The MPS must now ensure that this improvement is built on and continues – and remain vigilant to ensure that they do not lose focus on this area as other policing priorities emerge, or as they face further pressure on resources.”

The MPS has accepted all the recommendations in our report. In light of the feedback from the voluntary sector the IPCC has made further recommendations to the MPS, which include:

• Training for frontline officers and staff should include guidance and information around consent, the cultural issues that may arise in these situations and what to do when they are faced with an allegation that is based around consent;

• The MPS should do more to monitor victim satisfaction – confidential surveys will provide essential feedback on whether the changes they have made are working and identify further areas of improvement; 

ENDS

Notes to editors

For media queries contact the IPCC press office on 0207 166 3134, 3932 or 3028

A copy of the IPCC learning report and Commissioner’s foreword is available here.

 
An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Department within a police force that deals with complaints and conduct matters.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IPCC staff.
Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IPCC.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

  • the chief officer of the police force
  • the Police and Crime Commissioner responsible for the police force you complained about
  • the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)
  • the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
IPCC guidance to the police service and police authorities on the handling of complaints.
Parameters within which an investigation is conducted.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and explanation, an apology, or a meeting between the complainant and the officer complained about.
Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.
Disapplication means that a police force may handle a complaint in whatever manner it thinks fit, including not dealing with it under complaints legislation. This may only take place in certain limited circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.
A person who makes a complaint about the conduct of someone serving with the police.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
An application by a complainant for a police decision to be reviewed.

Investigations:

Police force:

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