An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Department within a police force that deals with complaints and conduct matters.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IPCC staff.
Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IPCC.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

  • the chief officer of the police force
  • the Police and Crime Commissioner responsible for the police force you complained about
  • the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)
  • the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
IPCC guidance to the police service and police authorities on the handling of complaints.
Parameters within which an investigation is conducted.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and explanation, an apology, or a meeting between the complainant and the officer complained about.
Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.
Disapplication means that a police force may handle a complaint in whatever manner it thinks fit, including not dealing with it under complaints legislation. This may only take place in certain limited circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.
A person who makes a complaint about the conduct of someone serving with the police.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
An application by a complainant for a police decision to be reviewed.

Statement from IPCC on Mark Duggan shooting

Aug 7, 2011

Statement from IPCC Commissioner Rachel Cerfontyne

I have spent most of today in Tottenham, meeting with members of the community, and I have just come from a meeting with members of Mark Duggan’s family.

The investigation in to the circumstances of Mark Duggan’s death must remain my priority. It is important however that I address some of the misinformation circling around – much of which is unhelpful, and some of which is inflammatory.

Mark Duggan’s family and the community in Tottenham need answers about what happened to him – and we will investigate independently, thoroughly and robustly so that we can give them answers. IPCC investigators were sent to the scene immediately. A number of exhibits including a non police firearm found at the scene and MPS radio have been sent for forensic testing. Yesterday we supported 14 members of Mark Duggan’s family and friends whilst they went through the difficult task of viewing and formally identifying Mr Duggan’s body.

The investigation is, and will remain my priority. As an IPCC Commissioner I cannot ever have worked for the police and am entirely independent of them. My role is to oversee the investigation – which must also support the family, and address the concerns expressed by the community.  To help me I have established a community reference group to ensure I am sensitive and responsive to them.

I know there are concerns that we have not provided enough support to the family in the first days – and I am very sorry if anyone should feel that. Our investigators in fact made contact with the family on Friday, met them yesterday and I have met them today. I have spoken to Mark’s mother today who told me she did not want to meet yet but would do so in the coming days.

We are interviewing key witnesses although whilst the investigation is at such a critical stage I cannot give out further bits of information until we have proven what is fact and what is rumour. There are however a number of things I would like to address.

Speculation that Mark Duggan was ‘assassinated’ in an execution style involving a number of shots to the head are categorically untrue. Following the formal identification of the body Mr Duggan’s family know that this is not the case and I would ask anyone reporting this to be aware of its inaccuracy and its inflammatory nature.

The IPCC is investigating not only the actions of the officer firing the shots but also the planning, decision making and implementation of the police operation. Our lines of enquiry include the bullets fired and any firearms used and recovered.

I remain in touch with Mr Duggan’s family and with community leaders with whom I met today and I join them in appealing for calm. The violence and disorder we have witnessed over the last 24 hours can never be acceptable.

Once again I would urge anyone who witnessed the incident to contact us in confidence on 0800 096 9079 or e mail ferrylaneshooting@ipcc.gov.uk

- ENDS -

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Department within a police force that deals with complaints and conduct matters.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IPCC staff.
Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IPCC.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

  • the chief officer of the police force
  • the Police and Crime Commissioner responsible for the police force you complained about
  • the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)
  • the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
IPCC guidance to the police service and police authorities on the handling of complaints.
Parameters within which an investigation is conducted.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and explanation, an apology, or a meeting between the complainant and the officer complained about.
Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.
Disapplication means that a police force may handle a complaint in whatever manner it thinks fit, including not dealing with it under complaints legislation. This may only take place in certain limited circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.
A person who makes a complaint about the conduct of someone serving with the police.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
An application by a complainant for a police decision to be reviewed.

Investigations:

Police force:

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